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N.E.W. Plastics
Fulcrum
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RENEW Plastics

Customer Service Representative



Come Join Our Award Winning Team! Headquartered in Luxemburg, Wisconsin, our manufacturing facility is just minutes from Green Bay. N.E.W. Plastics Corp. has been a leader in sustainable plastics technology since 1968 when our founder, Irvin Vincent, first began exploring the possibility of recycled plastic. We are hiring an individual to work full time as a Customer Service Representative due to our growth. Duties and responsibilities include but not limited to: • Effectively use telephone, email, and other forms of communication to present a quality orientated product; where every customer is treated in a consistent, courteous and efficient manner. • Develop and maintain strong customer relationships. • Anticipate and identify problems and proactively work to solve them and pre-notifying assigned accounts as needed. • Knowledge base data upkeep for assigned accounts (work instructions for their specific clients and periodic audit on customer contacts) • Arranges shipments of samples and information to customers. • Works with scheduling personnel to assist with proper customer servicing. • Perform research and development on products and accounts. • Any other duties as assigned by the Customer Service Leader. • Engage in and execute customer specific projects. • Check orders for accuracy and ensure that all information provided is correct. • Demonstrate a solid understanding of N.E.W. Plastics tools and technology used to perform daily tasks. We are looking for… • Education: Associates degree or 1-2 years customer service experience • Specialized Training: Previous telephone and customer service training. • Fluent in computer applications. Any IQMS experience is a plus. • Excellent communication skills, both written and oral are required. • Creative problem solving and decision-making skills, a high tolerance for stress, and a strong work ethic with a professional, positive attitude. • Ability to work as part of a team. We provide… • Excellent, comprehensive medical, dental and vision, company paid life insurance, retirement and seven paid holidays, plus vacation benefits • Tuition reimbursement • 401K savings plan with a company match • Company health clinic available at no or very low cost • Competitive wage • A local family, growing company • A company you can be proud of and grow with • Come and join our team! Visit us at: E-mail your resume to: www.newplasticscorp.com jobs@newplastics.com

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N.E.W. Plastics Corp. Fulcrum Container LLC VBS Total Packaging RENEW Plastics